FREQUENTLY ASKED QUESTIONS

Shopping FAQ

1. What should I do if I have trouble logging in?

2. Can I get a discount if I make a larger order?

3. What should I do if I want to add or remove the items in the cart?

Payment FAQs

1. What is PayPal?

2. After making a payment, can I change my billing or shipping information?

3. How do I know if my payment has been received?

4. Do you provide an invoice?

5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

6. Why am I being asked to "Verify" my payment?

7. What is My Rosegal Wallet?

Shipping FAQs

1. How do I change the shipping method?

2. How do I change my shipping address?

3. When will I receive my items after I place an order?

4. Do you ship to my country and what are the shipping rates?

5. Why is the shipping cost on some items so expensive?

6. Does the product price include the shipping price?

7. How do I know if my items have been shipped or not?

8. How do I track my order?

9. Why is my tracking number invalid?

10. If Customs duties are incurred, who is responsible for them?

11. If my items are detained by Customs, who is responsible for clearance of the items?

12. What if my parcel is seized by Customs?

13. After payment has cleared, how long do I wait until my order is sent out?

After sales FAQs

1. How can I cancel my order, before and after payment?

2. How can I return purchased items to rosegal?

3. Under which circumstances would an item be able to be exchanged or returned?

4. Where do I return the item?

Shopping FAQs

1. What should I do if I have trouble logging in?

Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

The rosegal.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department at support.rosegal.com and indicate the problem. We will assign a new password for you and you can change it once you log in.